Data loss can happen to anyone in the Fraser Valley at any time.
We’ve seen it all. That is why we encourage all our customers to get their company on a managed backup system. Recently, one of our customers experienced a scary data loss incident, losing a customer file, which could have had severe consequences.
Last month, a customer contacted us in a panic after realizing that an important file was missing from their drive. They feared that it had been permanently lost. We, as always, sprang into action to ease their mind and restore the file. Thankfully, the client had subscribed to managed backups.
Our on-the-ball team and monitoring systems allowed us to respond to the customer's call in under two minutes. They determined that the file had likely been accidentally deleted due to user error within the customer’s company, which is one of the most common causes of data loss.
The reliable backup solution, Veeam, allowed us to restore the file in under 30 minutes from the initial call. Veeam creates new backups every single hour. Our team of experienced technicians is also on standby 24/7 to provide assistance in case of an emergency outside of our regular hours.