Managed Services

Switching Phone Systems to VoIP | Fraser Valley Technology Consultants

cloud hosted cell phone

Is VoIP for you and your business?

cloud hosted cell phone

The traditional business telephone solution is showing its age. With the Internet and online technologies powering more and more business functions, organizations are finding it difficult to justify keeping the good ‘ole traditional phone line for their communications solutions. When you add to that the consideration of the initial cost of implementation and how difficult it is to scale a traditional PBX phone system to accommodate for growth, more and more businesses are looking for a more dynamic, and more flexible, solution that’s in line with their needs.

This is where cloud VoIP solutions are coming to the rescue. VoIP stands for Voice Over Internet Protocol, and is a type of phone that uses the internet to make a call! It can either connect to someone else who is also on an internet-capable system or switches to the conventional phone line at one end if needed.

A More Flexible Option

VoIP systems are, cheaper to implement and to manage, often allowing rapid changes to your phone system configuration on-the-fly. With all your staff on the same system, they can work from anywhere and still take advantage of the VoIP phone System.

Plenty of Features… if you need them!

Telephone service providers may often bundle services together in an attempt to offer consumers the opportunity to get more for their money, but these “cost savings” may not actually be worth it if you do not fully use all the services the package provides. With cloud VoIP, you get exactly what you pay for - no more, no less. This helps you build a solution to best align with the specific needs of your business. Plus VoIP systems still have an abundance of fancy features for you to choose from, if you need them!

Adjustable for Growth

The traditional PBX phone system is often difficult to work with, especially if your organization is constantly growing. For each new user, new phone lines and extensions have to be added to your telephony infrastructure. With a cloud VoIP solution, the phone infrastructure is much more dynamic and new users can be added easily. You don’t have to lay new phone lines or remodel your office every time you add users!

To add to that, it is very portable - meaning you can still answer your phones from wherever you have a good Internet connection. (And many VoIP providers also allow you access through mobile apps!)

Some Cons

There is no such thing as a one-size-fits-all solution and not everything in life is perfect. There is almost always the odd con with most systems, and VoIP is no different. VoIP systems are completely reliant on your internet bandwidth (even though they are smart enough to work out when you are not speaking and not use bandwidth in those moments) - so a good internet connection is vital. Our team have become experts in properly assessing your connectivity and working with your ISP to get the best connection.

Along with an Internet connection, the system is also completely reliant on a power source, so power outages can cause a problem. We implement batter backups to reduce this issue.

Also, if you dial 911, emergency services may not automatically be able to locate where your call is coming from, so they can divert you to the nearest dispatcher, like they can with traditional phone calls. You can, however, register an address with your number to aid this.

Fully-hosted and Maintained

Managing and maintaining a telephone system can be complex, especially if you already have other priorities, like managing your day-to-day business operations. Implementing a new system can also be daunting… however, that is why we are here! Wild Frog Systems can advise you on the best system for you and provide the care needed to ensure that you get the most out of your telephone system.

To learn more about how cloud-hosted VoIP can benefit your business, give us a call at 778-771-0184 or email info@wildfrogsystems.com.

Disaster Recovery as a Service

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Disaster recovery has moved to the cloud, and now you can leverage this solution to ensure that your files are protected and that your operational downtime is kept to a minimum. At Wild Frog Systems, we’ve been one of Chilliwack’s leaders in backup and recovery solutions for some time, and now we can offer your organization a solution that will work to protect your business from the lost revenue that typically accompanies a data-loss event.

At Wild Frog Systems, we have already established ourselves as one of Chilliwack's top reliable IT services vendor. Part of a comprehensive IT services plan is to address an organization’s business continuity strategy. The more data your organization has, the more important the protection of it becomes.

Leveraging Cloud Solutions

If you rely on cloud backup, you need to consider DRaaS.

While our powerful Backup and Disaster Recovery solution duplicates your onsite data, if your organization has begun to leverage cloud solutions to increase collaboration and cut capital costs. In the cloud-based model of data redundancy, DRaaS is the only service that adds a degree of backup and recovery fallover. This means that along with the powerful backup and recovery services that you’d expect from a disaster recovery service, you also get your cloud-based infrastructure, application, and storage restored to a “hot” site while your IT department or IT service provider rebuilds your infrastructure.

Whether your organization relies on public, private, or hybrid cloud systems, Wild Frog Systems' DRaaS presents choices on how to deploy their infrastructure, applications, and storage. Typically, these enterprise-level recovery services have come with a hefty price tag, but at Serenity Solutions our knowledgeable consultants can find a disaster recovery solution that fits your organization’s demands, and fits comfortably within your continuity budget.

Cut Down on Your Risk

A comprehensive DRaaS system reduces organizational risk and provides peace of mind.

Business continuity is a solid risk management practices for any organization. By carefully considering what data is essential to sustain the profitability of your organization, your IT department can get your mission-critical computing resources up an running again fast. If your business relies on hosted computing solutions, you cannot afford to not have a solution in place to protect your business from the perils of data loss, and the cost-latent downtime that is the result of it.

For more information about Disaster Recovery as a Service, or to get assistance protecting your valuable data and infrastructure, call us today at 778-771-0184.

Understanding Automation - How WE Leverage Automated Services

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The strategic use of automation allows us to protect your business from harm.

Business technology is the bane of the modern worker. No matter how well-intentioned the members of your staff are, when they have computer troubles, it complicates everything they are trying to accomplish. This, in turn, complicates every goal you are trying to accomplish.

The automation of IT service delivery gives you a direct line to a stronger business by streamlining the services that your customers rely on. This is accomplished by removing downtime from the equation, while also securing your data and protecting your infrastructure. Since we only automate repeatable and routine tasks, it makes it so we can provide a comprehensive IT management service for an affordable monthly rate.

What Can We Automate?

Many of the services we are responsible for can be automated, and many of them, in our opinion, work better as automated tasks. By taking the human element out of the equation, the time-consuming tasks that humans could conceivably mess up are replaced with repeated perfection. So the first step for the company in search of leveraging automation for IT management, and for the right managed services provider, is to determine what tasks absolutely need to be automated in order to save capital. We will assess what kind of management your organization needs, and customize our powerful solutions to protect your business.

Some of the most common automated tasks include:

  • Patch management

  • Backup management

  • Mobile device management

  • New hire management

The key to our automation is our enterprise-level Management software. This includes pre-built automations and customizable options to build more services. In some cases, it’s as simple as clicking the options in a menu, but you have to know what systems you want control of, and what maintenance is required to keep those systems working efficiently. With tools being managed by knowledgeable technicians, you will see a precipitous increase in IT availability, which will immediately decrease the amount of downtime your organization sees.

How You See Value From Automation?

When your technology breaks, you have to fix it. That much is understood. What many business owners don't understand is that the costs that are really hurting their business are the ones that come from employee downtime. These costs add up quickly and can, depending on the problem, be a major reason your organization’s profitability wanes.

We use automation to ensure that your hardware is up and running properly, that your network is free of process-hindering threats, and that your software is current. These processes, if done manually, would cost you (and us) a fortune in man-hours. We have done the legwork to ensure your IT is stable and running efficiently, which leads to a stable and efficient business.

Wild Frog Systems’ services are the solution your business needs to eliminate downtime. If you would like more information about automation, remote monitoring, or any of our other managed IT services, call us today at 778-771-0184.

Retail IT | Fraser Valley Tech Support for Business

IT Solutions for Retail Businesses

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New technologies have begun to grey that line where the traditional brick and mortar storefront ends and the dynamic online storefront begins... changing the industry substantially. If your company is searching for an IT provider that can help you develop both ends of your organization’s retail , Wild Frog Systems is your answer.

Point of Sale

Ease of use defines Wild Frog Systems’ POS solutions.

The moment of truth for any retailer is when the customer pays for their goods. Successful commerce depends on a fast, secure, and reliable point of sale system. At Wild Frog Systems, we can help you design and install the point of sale system that is right for your company. Our expert technicians will perform an assessment, and help you determine what kind of system fits your needs. We’ll then get to work installing the system to your specifications to provide you and your staff the front of house point of sale solution.

Hosted Utility Computing in the Cloud

Hosting, inventory, and supply chain management in the cloud.

Today’s retail company has to concern themselves on two fronts - offline and online. The “brick” and “click” aspects of your business have to support each other. With cloud computing, all of your employees can have access to the software they need to get their jobs done. Many retail organizations lean heavily on a Customer Relationship Management (CRM) solution, as it help manage all aspects of their business. Many of today’s best CRMs are available as a cloud service, making it easier for regional managers and other “roving” employees to access the numbers they need to access, in the office or on the road.

Digital Security Cameras

We prioritize security, and so should you!

Security is crucial to the modern retailer. Our technicians understand how important security is for your company, and will work to design, procure, and install a security system that not only protect your physical assets, but also provide an efficient return by curtailing the amount of theft your company has to endure. We have the experience and the knowledge to deploy and maintain the powerful security solutions you need to keep your business safe.

For retailers, there are a lot of technologies that you can choose to leverage to help build, support, and secure your business. At Wild Frog Systems, we provide dedicated managed IT services, 24/7/365 technology support, as well as the technical knowledge to deploy any technology you would need for your business. To learn more about how we can benefit your retail business, call us today at 778-771-0184.

IT for Education - Expand Your Students' Horizons with Reliable IT Solutions

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Utilize today’s greatest technology solutions to educate the professionals of tomorrow.

The use of technology in education keeps improving every year. The more that educators depend on technology solutions to provide their students with the newest technology solutions, the more cost effective support they will need. At Wild Frog Systems, we understand that every academic institution has unique challenges they face to provide their students with an education that they can use to be productive members of society. With all types of hardware, software, networking, and other IT-related products, as well as Abbotsford, Chilliwack & the Fraser Valley’s most knowledgeable IT professionals, Wild Frog Systems is your one-stop shop for all of your educational technology needs.

Education Is Changing, Schools Need to Change with It

The implementation of dynamic computing solutions can advance students’ educations exponentially.

At Wild Frog Systems, we believe that knowledge is indispensable. That is why our IT technicians are versed in the design, deployment, and support of information systems that work for all types of learning environments. From our ICT suite design program to our knowledge in implementing both physical and virtual centralized computing platforms, to our relationships with companies that can provide dynamic peripherals, Wild Frog Systems can make teaching, and learning, much easier.

It’s proven that students often benefit from a hands-on approach to learning. With some of the same technology we often make available for Abbotsford, Chilliwack & the Fraser Valley businesses can, you can leverage advances in IT to present powerful and interactive learning corridors. Some of the services we can offer your organization include:

  • IT and Bandwidth Consulting - Our IT professionals can help your organization find the IT services and solutions you need to produce results, within your budgetary constraints.

  • Hardware and Software Procurement - With our multitude of vendor relationships, we provide the access to hardware and software solutions, as well as the expertise in deploying these solutions efficiently.

  • IT Support - we have a full cache of support services, including Help Desk and Remote Monitoring that can allow your on campus IT department the freedom to innovate, without the concern of continuous support taking up resources and time.

  • Mobile Device Integration - We understand both the benefit and detriments that mobile devices can be to an organization, and can help you determine what mobile policies work best for your school.

Call Wild Frog Systems today, and let us help you leverage your IT assets

At Wild Frog Systems we can help your school leverage it’s IT assets into a dynamic workplace for your educators and an equally dynamic learning experience for your students. Call us today at 778-771-0184 to learn more.

Professional Server Support - Proactively Protect Your Central Infrastructure

server care

Your servers are the center of your organization’s computing infrastructure, and need special attention to keep your operations coordinated and moving efficiently.

Wild Frog Systems offers comprehensive support for all of your organization’s IT, but specializes in remote and on-site server management and remediation services. Our knowledgeable and experienced technicians monitor and manage your servers, ensuring that they run efficiently and aren’t exposed to threats that could put your organization at risk. We provide this service for a monthly flat rate, eliminating the per-incident charges that would normally hinder your organization’s overall

Get the peace of mind of knowing your servers are being watched 24x7x365

To mitigate server-level issues that cause costly downtime, Wild Frog’s technicians are versed in industry best practices to ensure your IT infrastructure functions like you need it to. With our certifiable around-the-clock support and our proactive maintenance your servers will be stable and available when you need them. Best yet, if there is a significant problem with your server, we will know within minutes and can immediately take action. With your server’s uptime our priority, you reduce any would-be operational hiccups that hinder productivity.

Extend the breadth of your computing infrastructure with powerful hypervisor technology.

With many businesses now extending their computing infrastructure to the cloud, virtual servers are being utilized more than ever. Many organization that choose to move their computing infrastructure offsite now have servers that aren’t managed through their dedicated service provider. Since these virtual servers are depended on just as much, or more, than your typical on premise machines, Wild Frog Systems offers 24x7x265 monitoring and maintenance of this infrastructure. Whether you host your own servers, colocate them, or rely on cloud-based solutions, our managed server care is right for you.

Custom solutions to fill any need

When you are looking to expand your business, or you see deficits in your organization’s network, Wild Frog Systems extends our support to evaluate your current IT infrastructure, assess your organization’s needs, and design enhancements accordingly. Wild Frog Systems partners with some of the most recognizable hardware and software vendors, and can provide specific and affordable solutions that will allow you to align your IT infrastructure for your current and future needs.

For more information about our managed server care service, or any other of our powerful managed service offerings, call us today at 778-771-0184.