Abbotsford Tech Support

Two Factor Authentication – What Is It and Do You Need It? | Fraser Valley Technology Consultants

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The world of digital security is a minefield, these days. It is now almost a daily occurrence to see companies either fall victim to (or be fined for) major data breaches. (The list of companies hit makes for some impressive reading!) In fact, there have been over 14 billion data breaches since 2013, and that number is fast increasing, with 75 data records are being stolen every second!

Not all breaches are caused by nefarious hackers. Believe it or not, they only amount for just over 40% of breaches. Other causes making up the remainder include technical glitches or employee error.

We’ve said it before. Passwords should be complicated and changed often. But can you do more? Yes, you can!

What is 2FA?

One snazzy concept that was introduced to thwart login hackers is two factor authentication (2FA). This is where, after you have entered your password, you add a 2nd way to tell the site that you are definitely you! (Like the way, in the movies, that the scientists entering the super-secret spy lab have to use a swipe card and then a retinal scanner to gain entry.) Since you need both to access the account, this extra layer of security seriously increases the protection of sensitive data from these cases of a password database being stolen or hacked.

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This second layer can be biometric, like with face detection or fingerprint scanning software, or it can involve sending a one-time-use number code to another device you own, via a text or special app. The latter is probably the most commonly seen and used, at the moment .

Should I use it?

Yes! So many companies are now offering it as an option – Apple, Square, Intuit, Amazon, Google, Facebook, Microsoft, Dropbox, PayPal, GoDaddy…and so on. If a site gives you the option, take it! (Especially anywhere that will have any valuable ID info, financial records or payment details.) You can see who has it and who doesn’t at twofactorauth.org. If you are not sure how to turn on 2FA at those sites, Telesign have set up a website, with tutorials, to show you how!

Switching Phone Systems to VoIP | Fraser Valley Technology Consultants

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Is VoIP for you and your business?

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The traditional business telephone solution is showing its age. With the Internet and online technologies powering more and more business functions, organizations are finding it difficult to justify keeping the good ‘ole traditional phone line for their communications solutions. When you add to that the consideration of the initial cost of implementation and how difficult it is to scale a traditional PBX phone system to accommodate for growth, more and more businesses are looking for a more dynamic, and more flexible, solution that’s in line with their needs.

This is where cloud VoIP solutions are coming to the rescue. VoIP stands for Voice Over Internet Protocol, and is a type of phone that uses the internet to make a call! It can either connect to someone else who is also on an internet-capable system or switches to the conventional phone line at one end if needed.

A More Flexible Option

VoIP systems are, cheaper to implement and to manage, often allowing rapid changes to your phone system configuration on-the-fly. With all your staff on the same system, they can work from anywhere and still take advantage of the VoIP phone System.

Plenty of Features… if you need them!

Telephone service providers may often bundle services together in an attempt to offer consumers the opportunity to get more for their money, but these “cost savings” may not actually be worth it if you do not fully use all the services the package provides. With cloud VoIP, you get exactly what you pay for - no more, no less. This helps you build a solution to best align with the specific needs of your business. Plus VoIP systems still have an abundance of fancy features for you to choose from, if you need them!

Adjustable for Growth

The traditional PBX phone system is often difficult to work with, especially if your organization is constantly growing. For each new user, new phone lines and extensions have to be added to your telephony infrastructure. With a cloud VoIP solution, the phone infrastructure is much more dynamic and new users can be added easily. You don’t have to lay new phone lines or remodel your office every time you add users!

To add to that, it is very portable - meaning you can still answer your phones from wherever you have a good Internet connection. (And many VoIP providers also allow you access through mobile apps!)

Some Cons

There is no such thing as a one-size-fits-all solution and not everything in life is perfect. There is almost always the odd con with most systems, and VoIP is no different. VoIP systems are completely reliant on your internet bandwidth (even though they are smart enough to work out when you are not speaking and not use bandwidth in those moments) - so a good internet connection is vital. Our team have become experts in properly assessing your connectivity and working with your ISP to get the best connection.

Along with an Internet connection, the system is also completely reliant on a power source, so power outages can cause a problem. We implement batter backups to reduce this issue.

Also, if you dial 911, emergency services may not automatically be able to locate where your call is coming from, so they can divert you to the nearest dispatcher, like they can with traditional phone calls. You can, however, register an address with your number to aid this.

Fully-hosted and Maintained

Managing and maintaining a telephone system can be complex, especially if you already have other priorities, like managing your day-to-day business operations. Implementing a new system can also be daunting… however, that is why we are here! Wild Frog Systems can advise you on the best system for you and provide the care needed to ensure that you get the most out of your telephone system.

To learn more about how cloud-hosted VoIP can benefit your business, give us a call at 778-771-0184 or email info@wildfrogsystems.com.

Office 365 Tips - Translator Tool | Chilliwack Tech Support Specialists

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Thanks to the wonders of modern technology and the internet, the whole world is only a click away. No matter what language you speak, though, most of the planet speaks a different one! So, Microsoft added a translator tool to their main Office 365 Apps – Word, Excel & PowerPoint. (And it’s crazily easy to use!)

When in your document,

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1.  Go to the Review tab at the top.

2.  Select “Translate” from the top menu

3. Then select the option you need, depending on how much of the document you want to translate! It will automatically detect the language and do the translation.

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If you want more control over which languages you are translating from/to, select the bottom option on the Translate drop-down menu (Set Document Translation Language). Then, to the right, you will see an settings box appear, in which you can change the languages you are translating between. Once you have picked, click translate!

That’s it!

Of course, this is AI-powered, so it may not be perfect grammatically, or may struggle with colloquialisms. (We may never have a complete replacement for human interpreters, when you consider how language is affected by cultural differences and occasional breaks in grammar rules etc) However, it goes a long way to bringing the global market a little bit closer.

How to Switch Off Unwanted Background Apps in Windows | Fraser Valley Tech Support

If you’ve ever had to open your Task Manager to close a program, you’ll notice that there a lot more programs & processes running than the ones you may be using on the screen. There is nothing unusual or bad about background apps running in Windows 10. After all, many of them are making Windows work for you the way it does. However, to get the best performance out of your machine, there may be a few that you can actually turn off. (Please note… be very carefully when picking which to close!)

Here is how you do it…

1.      Click on the Start button (Windows icon in bottom left-hand corner)

2.      Click the Settings icon (the cog)

3.      Click Privacy to open up the settings window

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4.      In left-hand list, find and click the Background apps option.

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5.      Now you should see a list of applications running in the background of Windows 10!

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Now, many of these you will want to keep on, depending on how you use your computer. E.G. If you use Skype, leave that on so people can call you! If not, turn it off.

On my PC, I was surprised to see some games running that I had no idea I even had on my computer – they had just been installed at the factory level and left there, or came as part of an update.

When you are done, you can just close the window. You may want to re-check it though, after any updates… just in case!

Improve Your Work-Flow by Using Virtual Desktops in Windows 10 | Chilliwack & Abbotsford Tech Support

Photo by   energepic.com   from   Pexels

Photo by energepic.com from Pexels

Have you ever had a time when you are working on a project, that required multiple apps/windows to be open on your desktop at once, when you needed to do something else completely different… but this is going to make your desktop even more cluttered and confusing? You really don’t want to shut down all the windows you have open, but you need a clean work-space.

This is where the virtual desktop function, on Windows 10, comes to the rescue. For Mac users, this is not something new, but now PC users can take advantage of having multiple desktops to work on as well… and it’s not hard to use either.

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To start a new desktop, simply press the Windows, Ctrl + D keys, on your computer keyboard. (Control + Up on Macs) Voila! You now have a fresh, clean desktop to start your new project on!

To navigate back and forth between your desktops, simply press the Windows + Tab keys on your keyboard to open up your navigation options. (An alternative is Windows + Ctrl and then the left or right arrows to switch between screens).

You can also see a demo of how it works on our YouTube channel…



Top 5 Reasons Why You Need a Disaster Recovery Plan | Fraser Valley Business IT Consultants

Running a business is already a lot of work on a day-to-day basis, so it’s not surprising when we come across businesses who have not had chance to put together a disaster plan. Most have probably thought about it at some point, but the hustle and bustle of getting things going, or keeping the money rolling in, has taken precious time from turning those thoughts into an actual plan.

So, how important is a disaster plan? The answer is VITAL! If your business does not have a plan for these top 5 scenarios, stop now and start getting one sorted before it is too late and very costly.

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1. Natural disaster

We may not be directly on an earthquake Fault-line, (we are kinda close, though) or in the shadow of an active Hawaiian volcano, but there are still plenty of potential natural disasters that could cripple a business either short or long term. It can range from temporary power failure from a wind/ice storm, all the way through to permanent loss from fire. (A particular concern, locally, with our summers yielding increasingly-worse forest fire seasons.) So, from an I.T. perspective, things to consider here definitely include off-site back-ups, as well as power and office-space alternatives.

2. Virus/Crypto-attacks

You hear about them all the time – and you probably see a heap of Spam attempts in your inbox everyday. The internet is a disease-infested stew of malicious pirates on a mission to plunder your ship of its spoils. Attacks are daily (in fact, businesses are targeted approximately every 14 seconds, resulting in a new ransomware victim every 40 seconds!) and is estimated to cost companies somewhere in the region of $11 billion, this year alone. If any of your technology is somehow connected to the world outside your office, you need protection AND data back-ups!

3. Malicious Employees

So, you may work hard to protect against those external attacks, but what about internal ones? It just takes one disgruntled (probably soon-to-be-ex) employee to do all sorts of damage. That damage can be anything, from simply downloading software for personal use (and compromising your legal license agreements) to a full-on data breach with intent to sell to a competitor. Do you have the steps in place to protect your company finances and data? It may be time to look at access policies and your exit procedures for leaving employees.

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4. Accidental Employee Damage

As much as a person may really love their job, and really work hard, they are still human. Humans make mistakes. It could be a spilled coffee, a cleaner unplugging a server, or an innocent click on an emailed resume (coincidentally sent during a recruitment drive) that turned out to actually be a ransomware Trojan virus. The magic words here are back-up, back-up, back-up… oh and good education!

5. Equipment Failure

No matter how good your I.T. crew is, there will come a time when a piece of equipment dies. It can be a tiny little component that wasn’t quite fitted right during the manufacturing process, or something as common and simple as an old-age issue. Regular maintenance and monitoring will help, but back-ups are key, as well as understanding the expected lifespan of your equipment and budgeting for replacements before you reach those dates.

Hopefully, you will never need your disaster plan. But, like home insurance, it is very wise to have it, just in case. If you do not have a good (up-to-date!) IT Disaster Plan in place and would like help, you can give our team of tech experts a call at 778-771-0184 or email help@wildfrogsystems.com. We will happily send one of our knowledgeable tech support consultants to give your business a disaster health check-up, and advise you on the best options to have a water-tight plan in place.

Windows 7 End of Support Announced - What To Do Next! | Chilliwack & Abbotsford Tech Support Experts

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Windows 7 may be close to hitting it’s 10th birthday (that’s about 72 in tech years!), but it still remains a fairly popular operating system. Well, we have some sad news for you, if you own 1 of the almost 40% of PCs still running Windows 7, – its End-of-Life has been announced. January 14, 2020 is the day that Microsoft will cease to update or support Windows 7, and it is now on the “extended support” phase.

So, since the date has been announced and rapidly approaches, now is time to start thinking about upgrading to Windows 10. (And just in case you forget, Microsoft is releasing a Windows 7 update which will give notifications to tell users to upgrade before January!)

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What happens if I don’t upgrade?

Your Windows 7 will carry on working BUT you will no longer receive any security or feature updates, meaning you are VERY vulnerable to attack from new viruses or hacks.

What do I do to upgrade?

Upgrading is easy. If you want to stick with the comfort and ease of staying on a Microsoft platform and upgrading to Windows 10, you just need to buy a copy of Windows 10, download the installation file and run it. If you are an Office 365 Business subscriber, though, the news is even better – you can upgrade all of your licensed devices for free!

 A cheaper option is Windows 8, but that’s not really a smart option when you are going to just run into the same End-of-Life problem in a short while anyway… plus Windows 10 is simply better!

There are other options:

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Linux – Free but does work quite differently, so will come with a bit of a learning curve, plus it will not run your favourite Windows Office apps, like Word. There are Linux alternatives though.

Mac – Apple machines do typically age better than PCs but it is the most expensive way to go. Many of your favourite apps/programs are also available for Macs, but you will have to purchase them again too, thereby upping your budget again.

Whatever route you choose, we STRONGLY recommend backing up all of your files first… even though the Windows 10 upgrade asks if you want to keep your files.  

Will my old computer run Windows 10?

That depends on what is in your computer, of course… and there is a chance that it may not have the spec, in which you case you may need to look at upgrading your machine. According to Microsoft, the minimum requirements for Windows 10 are:

  • Processor: 1 gigahertz (GHz) or faster processor or System on a Chip (SoC)

  • RAM: 1 gigabyte (GB) for 32-bit or 2 GB for 64-bit.

  • Hard disk space: 16 GB for 32-bit OS or 20 GB for 64-bit OS. (And the upcoming new version - 1903 - actually requires this to go up to 32 GB)

  • Graphics card: DirectX 9 or later with WDDM 1.0 driver.

  • Display: 800x600.

Realistically though, if your computer does need a hefty hardware upgrade, by the time you add up the parts and effort, you may want to just consider investing in a new PC.

This sounds scary… I have a whole office of computers that need to upgrade!

Don’t panic… that’s what we are here for! Our skilled IT Support Team can take a look at your current machines, and let you know what options are best for you, along with how much they will cost and how long it will take. Then you can just leave the rest to the pros! Give us a call on 778-771-0184 or email info@wildfrogsystems.com and we will be happy to help.