tech support

Improve Your Work-Flow by Using Virtual Desktops in Windows 10 | Chilliwack & Abbotsford Tech Support

Photo by   energepic.com   from   Pexels

Photo by energepic.com from Pexels

Have you ever had a time when you are working on a project, that required multiple apps/windows to be open on your desktop at once, when you needed to do something else completely different… but this is going to make your desktop even more cluttered and confusing? You really don’t want to shut down all the windows you have open, but you need a clean work-space.

This is where the virtual desktop function, on Windows 10, comes to the rescue. For Mac users, this is not something new, but now PC users can take advantage of having multiple desktops to work on as well… and it’s not hard to use either.

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To start a new desktop, simply press the Windows, Ctrl + D keys, on your computer keyboard. (Control + Up on Macs) Voila! You now have a fresh, clean desktop to start your new project on!

To navigate back and forth between your desktops, simply press the Windows + Tab keys on your keyboard to open up your navigation options. (An alternative is Windows + Ctrl and then the left or right arrows to switch between screens).

You can also see a demo of how it works on our YouTube channel…



How to Change the Name of your Facebook Business Page! | Chilliwack IT Support & Services

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So, as you may (or may not) have heard, we recently had a little makeover and got ourselves a shiny new logo and name. It sounds like a simple thing to do (and it WAS very exciting!), but the reality is that changing a business name can take a lot of work.

So, when our grand launch day finally arrived, we were more than ready to share our hard work with the world. All our ducks were in a row, paperwork finished, and the new artwork prepped and ready to go. First job of the day (for me!) was to head to our social media channels to do the announcement and the “big switch”. This was where I found things to get a bit interesting…

Changing things on most of our social media went very easily and smoothly. Instagram was a breeze, as were Twitter and Google. However, (surprisingly) Facebook was more of a challenge than we had anticipated.

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Facebook Procedures

On the surface, it looks easy. You just go to the About section of your business page and click “edit” next to your page name. However, this is where you must stop and think.

Facebook’s algorithms will not approve your name change if it looks too different to the previous one. We ran into this problem because our new name looks nothing like our old name… and Facebook refused to approve the change! (Even more surprisingly, though, they had no issue with us changing the username, which gives you your vanity URL!)

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In the Page Support Inbox, next to the message telling us of our new name failure, there is an option to appeal their decision. However, our experience (and further research!) showed us that this will do absolutely nothing to help your plight.

So, we found a work around… and it was a success! Being the helpful folks we are, we thought we would share our process…

2-Tier Process

For the easiest success, it is best to do the change in 2 phases.

PHASE 1: First, you change it to a temporary name that incorporates both your new name AND old name. (So, for example, if you are changing your business from something like “Joe Bloggs Plumbing” to “Easy Run Waterworks”, you would make the new FB page name something like “Easy Run Waterworks – Joe Bloggs Plumbing”.) You need to leave it like that for at least 7 days (as per Facebook rules).

PHASE 2: Once your 7 days is up, go back to the name edit option, and repeat the process, but this time change it the name you ultimately want. (i.e. dropping the old name part). Done!

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I totally understand the logic behind it. Facebook works on a lot of automation but still wants to protect the everyday user from scams and confusion. You also want your customers/audience to understand that you are the same company with just a new name, and this 2 step process does reinforce that. It is just a tiny bit annoying when you just want to get things done and move on!

Office 365 Tips - Dictate Function | Fraser Valley Tech Support

With the introduction of Office 365 and moving functionality to the cloud, our Office programs are now getting all sorts of regular tweaks and updates to help make working smarter easier. We know you are far too busy running your awesome company to keep up to date with these changes, so we’ll keep track for you, and add some of the most useful to our blog!

Photo by  bruce mars  from  Pexels

Photo by bruce mars from Pexels

So… it’s Thursday afternoon (I know… I am writing this on a Friday, but I’m trying to paint a picture!). You are tired… your eyes hurt… your fingers ache. It’s just one more day until the weekend, but you have to get those meeting notes typed up before 5pm today, or maybe you have an awesome idea and you want to get it recorded before you forget it. Well, the bods at Office HQ have now added a Dictate function to Word, Powerpoint and Outlook!

To find this handy tool, simply click Home tab in your top menu (Or Message in Outlook), and it should appear in your tool options above, called Dictate

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Click the Dictate button, and you should see a red dot. This means it is now recording. As you talk, the text will appear on the screen! To insert punctuation, say the name of the punctuation mark you want to add. Here is a list of what it recognizes…

  • Period

  • Comma

  • Question mark

  • Exclamation point

  • Exclamation mark

  • New line

  • New paragraph

  • Semicolon

  • Colon

  • Open quote / Close quote

  • Open quotes / Close quotes

When finished, click the Dictate icon again to stop recording. If you happen to make a mistake while dictating, simply move your cursor to the mistake and fix it with your keyboard. (No need to turn the microphone off… or just wait until you are done and go back to make your changes!)

That’s it! You just need to have Office 365 and a microphone, and away you go!

Is AI as scary as it sounds? | Fraser Valley IT Consultants

AI (or artificial intelligence) is such a big buzz word/phrase, right now, as more and more new products are claiming to use the technology, with plenty more predicted to come. AI is everywhere… from transportation to healthcare. This year’s CES even featured a few products claiming to be AI-infused, although how many of these products are actually AI? Should we be worried about the rise of the machines? Well, it really depends on what your definition of AI is.

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To many of us, you say AI and you immediately conjure up scary images from movies like Terminator or iRobot, with a real fear that one day machines will eclipse mankind and relegate us to some form of servitude or post-apocalyptic society. In reality, the version of AI that we are now seeing is actually a subcategory called machine learning. It is really a form of coding that is allowing a machine to finish its programming by learning from various patterns and behaviours that it observes. It really doesn’t have an awareness of self or independent thought beyond the given task. (Big sigh of relief there!)

So, looking at real world examples, take the self-driving car. It uses the data, rules and parameters that it was given (highway code laws, maps, your chosen route, collision avoidance rules) to navigate roads it hasn’t travelled on before and get you to a destination. It may use AI to make an instant decision to avoid a collision or choose a better route in a heavy traffic situation, but it doesn’t actually think spontaneously for itself and only seeks an outcome to arrive at a predetermined destination in one piece. No sudden distracted diversions because of its personal opinion that it thought the little red hatchback was cute and wanted to see where it was going! (On the very rare occasions when these cars have been involved in an accident, reports have shown that 94% of those cases were, in fact, as a result of human error, not the technology).

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It really does have some great benefits, as a computer’s black or white “thinking process” can see patterns that the human brain can miss, leading to better results. The learning process also means far less initial programming, as you are not giving it every single scenario or piece of data to work out its results – it is figuring that out on its own. Used right, machine learning can make more accurate predictions, so companies can make business decisions based on that data-driven outcome.

Machine learning technology can save lives –medical tech that requires action when it knows body chemistry isn’t correct (eg an insulin pump that uses data to know when to deliver a dose). It can save time and money – predicting a product’s performance success & making design adjustments in the early development stage, rather than having to spend more time finding those flaws at the prototype stage. The benefit list goes on.

Of course, research and development into AI is still very much ongoing, and its definition (& role in our society) will definitely change over the next 10, 20 or 50 years. It may replace the jobs of some, but it will create jobs in other areas. For now, though, it is very much at the forefront of current technology development trends and is something to embrace rather than fear.