Current Career Opportunities…

SERVICE COORDINATOR/ SUPPORT ADMIN

Summary

The purpose of the Service Coordinator is to provide work coordination for the technical team and support the team with administrative services such as product sourcing & ordering. At least 50% of the role will be liaising with the clients and the team to coordinate their work requests.

Main Tasks

• Service Ticket Queue

  • o Allocating tickets to team members

  • o Reviewing ticket queues and following up on outstanding tickets with service team

• Quality Follow Up Calls

  • o Following up on customer satisfaction notes

• Product Procurement

  • o Sourcing pricing information from established vendors, adding to client quotes

  • o Arranging purchasing of products & client invoicing on approval

• Invoicing

  • o Processing work invoices and Sending invoices to clients

  • o Maintain/update client billing notes on change

• Receiving Customer Calls

  • o Taking information and allocating to the most appropriate person

• Review Error Lists/Dashboards and create/assign tickets as appropriate

Training will be provided for all tasks.

Skills

  • Must be comfortable talking to clients in a professional manner on the phone

  • Proficient with Microsoft Office 2016 applications such as Word, Excel and Outlook

  • Excellent time management skills and the ability to prioritize work

  • Attention to detail and problem solving skills

  • Excellent written and verbal communication skills

  • Ability to follow instructions/procedures

Basic technical knowledge of business computer systems would be an asset, however general training will be provided.

Work Location

All work will be done from our office in Chilliwack – no travel expected.

Expectations

  • Client calls answered and logged into our system

  • Work tickets allocated each day within 1 hour of arrival/entry

  • QC Follow up calls made/completed within 24 hours/next day

  • Product quotes/prices obtained and entered within 24 hours

What we can offer;

Comfortable, secure and flexible work environment.

We are anticipating this to start out as a part time role with flexibility in the hours (ex. 9am-2pm) with the potential to be a full time position or additional hours.

Application

Please send resumes to office@wildfrogsystems.com