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Job Opening - IT Service Dispatcher
Abbotsford, BC
WildFrog Systems is a growing IT services team in the Fraser Valley looking for a sharp, level-headed communicator to act as the “human air traffic controller” of our service board — the first point of contact for clients and the person technicians rely on to keep work moving efficiently.
This role is heavily focused on communication, customer service, coordination, and organization rather than deep technical troubleshooting. The ideal candidate is calm under pressure, professional, empathetic, and highly dependable.
Key Responsibilities:
Triage and route incoming support requests quickly and accurately
Coordinate technician workloads based on urgency, skillset, and availability
Communicate proactively with clients regarding updates, ETAs, and follow-ups
Monitor SLA targets and escalate at-risk tickets before breaches occur
Support account management and inside sales tasks including quote follow-ups, onboarding/offboarding coordination, renewals, and identifying out-of-scope work
Maintain clear, professional written and verbal communication with both clients and technicians
Ideal Candidate
Strong customer service and interpersonal communication skills
Calm and organized in fast-paced environments
Clear, concise, and professional writing ability
Comfortable using email, calendars, browsers, and basic office software
Reliable with follow-through and attention to detail
Able to diplomatically coordinate priorities with technical staff
Work Arrangement
Flexible structure available including part-time or full-time 4-month contract opportunities. Scheduling can be adapted for students, parents, career changers, or those returning to the workforce.